Outsourcing is the economic practice of transferring resources and specific business tasks to another, which provides specialized services. In the outsourcing process, a business function is done by a third-party service provider. The hiring company transfers part of its administrative and operational management to an outsourcing firm. In this way, the outsourcing firm can operate away from the hiring business's normal relation and its clients.

Due to this demand, customer service call centers have grown significantly in the Caribbean. This is especially the case in the Dominican Republic.